Question 1

How to order?

Accepted Answer

Ordering a CanFish product is straightforward! Here's how you can place an order:Step1. Visit the Website : Go to https://www.canfishcam.com/.Step2. Choose Your Product : Browse through the available products like the CamX and CF1. Select the product that suits your needs.Step3. Add to Cart : Once you've made your selection, add the product to your cart.Step4. Proceed to Checkout : Access your cart and proceed to checkout where you'll enter your shipping and payment information. Don't forget to check if there are any promotions or discount codes applicable to your order.Step5. Review and Confirm : Review all the details of your order. If everything looks good, confirm your order.If you need any assistance during the process or have specific questions regarding the products, feel free to let us know!

Question 2

How long will it take to receive my order?

Accepted Answer

We aim to get your order to you as quickly as possible. Orders are shipped within 2 business days.Estimated delivery times:United States: 3–6 daysOthers: 8–12 daysPlease note that delivery times may vary depending on weather and other external factors.

Question 3

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.If you haven't received your tracking number yet, it's possible that:Your order may still be processing.The email may have been filtered to your spam folder.There might have been an issue with the email delivery.Regarding further assistance about the shipments, please contact our team at sales@canfishcam.com. Kindly provide your order number so we can quickly locate your order information.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee and taxes may vary depending on your location, please refer to the checkout page.

Question 5

How to cancel my order?

Accepted Answer

If you wish to cancel your order, please contact our team at sales@canfishcam.com as soon as possible.Important points about cancellations:Orders can only be canceled before they are shipped.If your order has already shipped, the cancellation request will be processed as a return, subject to our Return Policy.Our team will guide you through the cancellation process and provide any necessary information.For the quickest assistance with your cancellation request, please include your order number when contacting our service team.

Question 6

CanFish CF1 - Real-Time Viewing & Live Streaming

Accepted Answer

Experience real-time underwater footage that boosts your fishing efficiency, while also supporting live streaming to share the fishing fun with friends. Enhance your social experience and enjoy interactive entertainment on every trip. Suitable for ice fishing and bottom fishing.

Question 7

Fishing CamX - Lure Camera

Accepted Answer

The ultimate portable underwater fishing camera, designed specifically for lure fishing and saltwater environments. With a waterproof depth of 200 meters and a 136° ultra-wide-angle lens, its anti-shake and hydrodynamic design ensure stable and clear footage with every cast or trolling.

Question 8

F1 Pro - Fish Finder Camera

Accepted Answer

A professional fish finder camera that helps you quickly locate the best fishing spots. With high-definition underwater imaging, it accurately pinpoints fish schools, increasing fishing efficiency and saving time—making every fishing trip more effective.

Question 9

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 10

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different color before we ship the parcel. See detailed policy here.

Question 11

Troubleshooting & Support

Accepted Answer

If you experience any issues or defects with your product, please contact our after-sales support team with your order number and a description of the problem. We'll be happy to assist you.Europe: support01@canfishcam.comAsia & Oceania: support02@canfishcam.comAmerica & Africa: support03@canfishcam.com

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CanFish FAQ | Assistance produit et questions fréquentes