Warranty Policy | CanFish
1. Policy Overview
The warranty period begins on the end user’s purchase date. If proof of purchase is unavailable, the warranty period will be determined by the serial number.
Damage caused by human or external factors is not covered. Final warranty eligibility is subject to inspection by the authorized after-sales service center.
2. Warranty Coverage
The warranty covers defects in materials or workmanship that occur under normal use and in accordance with official instructions during the warranty period.
Depending on the product and issue, Canfish may provide:
- Warranty repair
- Replacement of defective parts or products
- Warranty Period
CanFish F1 PRO
| Main Components | Warranty Period |
| Small Camera Probe | 6 Months |
| Circuit board | 12 Months |
| Battery | 6 Months |
| Thruster | 6 Months |
| Navigation light | 6 Months |
| Switch | 6 Months |
| Reel motor | 6 Months |
| Reel cable | No warranty |
| Propeller | No warranty |
| Appearance damage / Shell damage | No warranty |
| Sonar Stand | No warranty |
| Lead weight | No warranty |
| Antennas | No warranty |
| Adapter | 12 Months |
Bait Boat
| Main Components | Warranty Period |
| Steering gear | 6 Months |
| Appearance damage / Shell damage | No warranty |
CanFish CF1
| Main Components | Warranty Period |
| CF1 Unit (Base station/Camera/Reel) | 12 Months |
| Accessories (Data cable) | 12 Months |
CanFish CamX
| Main Components | Warranty Period |
| CF1 Unit (Base station/Camera/Reel) | 12 Months |
| Accessories (Data cable) | 12 Months |
3. What the Warranty Does NOT Cover
The warranty does not apply to, including but not limited to:
- Damage caused by unauthorized repair, modification, disassembly, or shell opening
- Damage caused by improper installation, incorrect operation, or use not in accordance with official instructions
- Damage caused by accidents or uncontrollable external factors (e.g. collision, fire, flood, lightning, water ingress, sand, oil, biological swallowing, cable fault, etc.)
- Damage caused by forced use after components have aged or been damaged
- Damage caused by operating with a low-charged or defective battery
- Damage caused by exceeding maximum safe range or depth
- Products with altered, removed, or unreadable serial numbers or identification labels
- Products not purchased through Canfish official website or authorized dealers
4. How to Apply
If your product does not function properly during the warranty period, please contact Canfish customer support:
- Europe: support01@canfishcam.com
- Asia & Oceania: support02@canfishcam.com
- America & Africa: support03@canfishcam.com
Or visit:
https://www.canfishcam.com/pages/contact-us
Please noted: “Warranty + Model + Serial + Order”
Before sending the product for service, please:
- Back up all data on the SD card
- Remove or protect any personal or confidential information
Canfish is not responsible for data loss or disclosure during warranty service.
